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Frequently Asked Questions

1. How do I place an order with you?
2. How do I send you artwork?
3. What if I do not have artwork?
4. How do I get an account executive?
5. What format should I send a photograph?
6. Can I receive a sample of the items I am purchasing?
7. How long will it take to receive my order?
8. What are your stock colors?
9. Do you have stock images I can use?
10. What is your minimum order?
11. Do you sell items that are not imprinted?
12. What is your low price guarantee?
13. Do you offer other products that are not shown on the ppco-op.com site?

1. How do I place an order with you?

The most direct way to place an order is on our website. We also accept orders via email, fax or telephone. Orders should be emailed to: orders@ppco-op.com. Our fax number is 847-970-9707. Our toll-free phone number is 866-742-8677. If you are in the Chicago area, our phone number is 847-970-9797.

2. How do I send you artwork?

Our first choice to receive artwork is via email. You should send the artwork to artwork@ppco-op.com. Our graphic artist will review the artwork with your account executive. If this is not a possibility, you can fax or mail the artwork. If there are any questions, we will contact you prior to running your order.

3. What if I do not have artwork?

No artwork? That is one of the nice things about working with Ppco-op.com. Our account executives are trained to help you. Then, they will work with you and our graphic artist to create what you envisioned. Please note that there may be an additional charge, based on the complexity and time required to create the artwork.

4. How do I get an account executive?

If you have any questions or would like to speak with someone directly, just call our offices and we will be ready to assist. Our toll-free phone number is 888-772-6674. If you are in the Chicago area, our phone number is 847-970-9797.

5. What format should I send a photograph?

Depending on the product ordered, the photograph specifications may be different. You can email what you have, but please call to make sure the file is acceptable. We are able to work with EPS, PSD, AI and JPG files at 600 dpi or greater. Please email the file to your account executive or artwork@ppco-op.com. Also, please include a layout showing where you would like the imprint to be placed. Our toll-free phone number is 888-772-6674. If you are in the Chicago area, our phone number is 847-970-9797.

6. Can I receive a sample of the items I am purchasing?

You can receive a sample of the item, but additional charges will apply. Please ask your account executive for details.

7. How long will it take to receive my order?

The required production time varies based upon the items ordered. We do have a rush service available. Please ask your account executive for lead times and rush service details.

8. What are your stock colors?

Colors will vary depending on the products selected. Our account executive will inform you of the colors available for your selected products. Most colors are also shown on our website.

9. Do you have stock images I can use?

We have more than 3 million images available for use. Our account executives will work with you to select images that coordinate with your theme.

10. What is your minimum order?

Each product has a stated minimum on our website. Less than minimum quantities are available on some products.

11. Do you sell items that are not imprinted?

Our prices include a one-color imprint; however, blank items are available. Please ask your account executive for pricing.

12. What is your low price guarantee?

We are confident our prices are good. If you find the same product at a better overall price then what we are offering, we will meet or try to beat that price. We do reserve the right to refuse any order.

13. Do you offer other products that are not shown on the ppco-op.com site?

Promotional Product Partners, our parent company, is a distributor, manufacturer and supplier of custom logo and promotional products. We have more than 600,000 products available. If there is a specific product you don't see, call an account executive at 847-970-9797. They will try to locate it for you.

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